Refund Policy
At Organic Crafted, we are committed to ensuring the satisfaction of our customers. Please read our refund policy carefully to understand your rights and options.
Refund Policy - the basics
Eligibility for Refunds
Due to the nature of our products, refunds are only available under the following circumstances:
1. Damaged or Defective Items:
If your product arrives damaged or faulty, we will provide a replacement or refund. To qualify, please notify us within 14 days of receiving your order and include:
• A description of the issue.
• Photos of the damaged or defective item.
2. Wrong Item Sent:
If you receive the incorrect product, please contact us within 14 days, and we’ll arrange for the correct item to be sent or issue a refund.
Non-Refundable Items
We are unable to offer refunds for the following:
• Products that have been opened, used, or tampered with.
• Perishable items, unless they arrive damaged or defective.
• Personalised or custom-made products.
• Items purchased on sale or during promotional events (unless damaged or defective).
How to Request a Refund
To request a refund, please follow these steps:
1. Email us at theorganiccrafted@gmail.com with your order number and a description of the issue.
2. Attach photos if the item is damaged or faulty.
3. Wait for confirmation from our team, which will include instructions for the next steps.
Refund Process
• Once your refund is approved, we will process it within 5–7 business days.
• Refunds will be issued to the original payment method used at checkout.
• Depending on your bank, it may take an additional 3–5 business daysfor the funds to appear in your account.
Exchanges
If you prefer an exchange instead of a refund for damaged or faulty items, we’re happy to accommodate your request. Please let us know in your email.
Cancellations
Orders can be cancelled before they are dispatched. Once an order is shipped, cancellations are no longer possible.
Contact Us
If you have any questions about our refund policy or need assistance, please reach out to us:
• Email: theorganiccrafted@gmail.com
This Refund Policy complies with UK consumer laws, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.